I would rate them 3.5 stars. In the end, my cabinets look beautiful from the outside. All of the workers who came into my house were very kind and respectful. Austin was very helpful when I needed to get things straightened out. Hopefully in the past 6 months they have improved the scheduling staffing because I did not enjoy working with Selena. She was not a proactive communicator and I found myself reaching out to her many times. For instance, about 1.5 days before our project was supposed to begin, we had heard nothing since our sales meeting 1.5 months earlier. It got bumped back a week, but she should have given us more warning since we had to take off of work for the first morning. On the bottom half of our kitchen, we just had the cabinets refaced. On the top half, we had them replaced so that we could extend them an additional 10 inches and get a 4th shelf. The entire reason the sales person convinced us to spend the extra money for the replacement was to get the 4th shelf. After the second day of work, we got home to discover that the factory made cabinets they installed only had 3 shelves. They record the entire sales meeting (which by the way, when the sales person leaves your house to give you privacy to discuss, they do not pause their recording, so the privacy you think you are given is still being recorded), so it was clear that the reason behind our purchase was to get a 4th shelf. As a result of their mess-up, they had to send someone back to drill new holes in the cabinets that were already installed and cut an additional shelf. The new holes were not drilled perfectly, so the shelves wobbled. And the additional shelf they cut was a slightly different color and smaller, clearly not the same quality. I complained and said I expected the shelves to all be the same, even if it took weeks longer to get them from the factory. They did fix the shelves to make them the same, and the fix for the wobbly shelves was to turn some of the pegs sideways instead of using the intended flat side of the peg. It will do, but it is disappointing because the original factory design was perfect, and it would have been nice if they had made us what we had actually ordered instead of all of these little fixes. We purchased slow close drawers. They just change the sliders and don't give you new drawers, so depending on what you have to start with depends on what you get. My new slow close drawers were loud and I did not like them. When they came back to fix my shelves, they were also supposed to do the drawers, but the guy who came wasn't told that and didn't have the materials needed for the drawers. So, we scheduled yet another visit for them to do the drawers. They came back to fix them and their fix on one of the drawers was to completely turn off the slow close feature. I'm guessing that was an accident, but they should have checked their work before leaving. I had to have them come back out for the drawers another time after that. They ended up changing the type of slider and they are better now, but one of our drawers still doesn't close properly. When you push it in, it stops 1-2 inches from closing. Unless you consciously think to shove the drawer hard, it doesn't close all the way. Needless to say, that drawer is almost always open in our house. To be fair to the company, we never told them about this drawer issue or asked them to fix it because I felt bad that they had already been back so many time and it seems like a tiny job. I was hoping that it would loosen up and fix itself. The installation people cut wood in my garage without asking, so I was left to clean up sawdust off of everything. There are a few nails that popped through the woodwork on the inside during their installation. They kept coming back to fix what I asked, the workers in my house were nice, and they charged a reasonable price. Just be ready to ask for what you want because with our experience, we had to ask them back multiple times. What they advertise on FB is the beautiful outside, but it is the inside that you really want to see.
read moreread less